Today, change is the new normal, especially when it comes to technology. But as new tools arrive, what does it take to ensure that the underlying IT infrastructure facilitates transparency, the acceleration of tech adoption and workforce innovation? Darryl Peek, Senior Manager of Global Government Solutions for Salesforce, knows what it takes to drive a better employee and customer experience: vision. Check out the ways that Peek believes agencies can leverage the proper tools to meet their goals, improve customer satisfaction and set the stage for an innovative and impactful future.

To learn more about how Salesforce is modernizing government tech, visit salesforce.com/government.